Tranax operator manual

Verify that the telephone line to be used for the ATM is in proper working order. Tranax recommends the use of shielded CAT5 phone line in locations with close proximity to other appliances. Open the security door and remove any shipping materials and note any warning or installation instructions.

Remove the cash cassette from the box removable cassette dispensers only. Fill the cassette or cash drawer with the appropriate amount of notes, and carefully place it in the Cash Dispensing Unit. Place the appropriate denomination label on the front of the cassette. Before closing the vault, thoroughly test the combination lock by locking and unlocking the lock several times. It is much easier to diagnose potential lock problems before shutting the door. Open the top of the ATM. Place the receipt paper in the Receipt Printer.

The paper prints only on one side shiny side always check the roll when you install paper. Place the roll so that the coated side shiny side will be facing up. Connect the Power cable and the telephone cable to the appropriate outlets on the wall. Verify that the AC power outlet is grounded. The socket takes an extra push to fully seat the plug. Turn the power on and verify that all systems are operational. If any part on the system or its programming is not operational, an error code will be displayed.

If an error code is displayed, corrective action will be listed below it. If the error cannot be corrected, please contact your distributor. If no error code is displayed, enter the Operator Function Menu and view the Error Summary see programming section. The timing of this procedure can be difficult at first. If the machine is attempting to connect the host or initializing, you will not be able to use the key commands to access the Operator Function Menu. If you have trouble accessing the Operator Menu, power off the ATM and then either open the vault door or remove the paper from the printer and power back on.

Once you successfully completed the key combination, you will be prompted to enter a password. There are 3 options for passwords. Passwords are very important to maintaining security for your ATM. Passwords MUST be 6 digits in length, use of anything other than a 6 digit password may cause the passwords to revert back to factory default.

Shown the left is the complete Operator Function menu, depending on which password you entered operators, service, master you may not see certain functions. For example, if you use an operator password you will not see the Host Setup button, as you will not have access to that menu.

NOTE: If the machine goes out of service, the error code will not always appear on the screen. If you do not see an error code, enter operator function and go to reports.

Look in the error summary for error codes. Enter Master, Service or Operator Password. Press and hold while powering on ATM:. Please see addendum included with this manual. The Keypad Character Table Fig. F6 key toggles between upper and lowercase characters. It is valid only in alphabetic mode. Default is uppercase character. In alphabetic mode, the key toggles among the characters in the given column. In the Table mode 3,4 key are used to select the character.

Master Password is required to access most of these options; however Service password allows basic access for troubleshooting purposes. Make note of these changes as it does affect how keys are entered. Entering Key Management requires two 6-digit passwords. Successful entry of both passwords will grant access to the Key Management screen.

From the moment the Key Management area is entered, a 5 minute timer begins. At the end of 5 minutes, regardless of what you are doing entering a master key for example the Key Management area times out and you will be taken back to the Host Setup menu. Refer to Addendum C for Key Mode descriptions and instructions.

Check with your processor to find if they are expected to be at a certain location. For example Coredata is always installed at index 9, most other processors are installed at index 0 or 1. The ATM will only use the key that the index is set to regardless of how many keys are installed.

To set the index simply press the button labeled Master Key Index and then enter the number you want it set to enter as a 2 digit number Press Check Master Key to see a list of currently installed keys.

The checksum is a 4 digit number calculated from the two digit numbers of your master key that provides a means to verify the master key is correct. When your processor provides your Master Keys, they will also give you the 4 digit checksum. If after entering your Master Key this checksum does not match, try reentering your master keys or contact the processor.

After pressing Edit Master Key, you will be prompted to enter an index where you want this key stored. If you do not know which index to use, contact your dealer or processor. Please refer to the Appendix included with the manual for entering master keys. Please contact your dealer or processor for questions regarding your Master Keys. As with the other passwords used in the MB, each must be a 6 digit number. If you change the password and cannot remember it, you must clear RAM on the pin pad to reset.

This number is pre-programmed from the factory and should not be changed. If the memory on your ATM has been cleared and you need to program this number, do so as follows: Check the white barcode sticker on the back of the vault door for the serial number.

For example if your serial number is: Y The number you would program would be Please see Appendix for specific Master Key instructions. This phone numbers are available from your dealer or the processor you can also reference the quick installation guide enclosed with this ATM for numbers for the common processors. Step 3 Once you have selected Host Phone 1 or Host Phone 2 you will be prompted with the following screen. Using the numbers on the keypad press the first number of your phone number until it is highlighted by the white box as shown below.

Step 4 Press Enter on the keypad to set the number. Step 5 Tranax always recommends using a dedicated, data-quality phone line for all ATM installations, however if you are using a phone line that is dialing out through a PBX type system where you dial a number for an outside line , then you may insert commas , to create a pause between digits.

For example if you have to dial a 9 to get an outside line try the following: 9,, the number being an example. It identifies your ATM on the network and any transactions done on your machine will be linked to that number. Routing ID is unique to each processor and identifies the machine by processor.

Both of these numbers are obtained either through your dealer or processing company. Step 3 Press enter after each number or letter to select it. There are 3 menus from which you can enter characters Alpha, Num, and Table.

Health Check is an option that will send a system status signal to your processor at a set interval. Check with your dealer or processor to determine if they are prepared to receive this type of messaging.

To enable simply access the menu from Host Setup. Use the Host Send button to enable or disable the feature and the Message Send Interval button to set how often the machine will broadcast its status in hours. The connect timer is the setting which determines how long the machine will wait to connect when trying to dial into the processor. Default time is 60 seconds. Lowering this may improve connection speeds but at the risk of reliability. Disable The ATM will not answer any incoming calls.

Any time the ATM goes out of service for longer than 3 minutes, it will call the number programmed at Remote Phone 1 and then Remote Phone 2 if Remote 1 is busy. It will attempt this call 3 times. Enable The ATM will dial out to report out of service condition. If the password does not match from an incoming RMS call, the call will be disconnected.

To change the password, press the password button and you will be prompted to enter your Master password. After entering your Master password, you will be prompted to enter the new RMS password must be 6 digits and then enter it again for verification. If you ever forget the RMS password, press password and follow the procedure again. Press the button for either number and enter the number for the computer you want the ATM to call. Using the numbers on the keypad press the first number of your phone number until it is highlighted by the white box as shown above.

Press Enter on the keypad to set the number. If your PC uses a This may only be necessary for extreme cases or situations were connection is not possible due to poor quality phone lines.

If you are unable to connect to the ATM with your PC try lowering the speed to or and then move up from there.

Press the Modem speed button to toggle the choices. Available speeds are , , , , , , , Trial Day Total feature allows the ATM to complete a Day Total operation without actually closing out the machine at a predetermined time each day. This is useful if you are doing accounting of your ATM on a day-to-day basis. Your processor cuts off its transactions each day at a set time. This information will appear as a journal record, so you will need to access your journal to print or view the totals.

Your dealer or processor can provide you with the appropriate cut off time. Host Processor selection changes the communications protocol to specifically match your particular processor. In most cases this is set at the factory when your machine is ordered, however in the event that the machine needs to be reprogrammed for a new processor, it may be necessary to change the processor mode.

This means all existing journal and programming to be lost. Power off the ATM and hold down button [F6] as shown on page 3. You then be prompted to enter the master password. If you do not successfully enter the correct master password after 3 attempts it will abort the action. Once the memory is cleared, the ATM will reboot and immediately go out of service since the programming has been cleared.

Go to the Customer Setup menu, and press the [F8] button as shown on page 3. Once the processor mode has been selected, it will appear in the box at the bottom of the screen. You should set this for local time in the area the machine is to be installed. To set the clock, simply press the Set Clock button and press the key corresponding to the function you want to set month, day, year, etc.

You must set this manually if you wish it to change. The ISO Tracks are the three tracks available for the card swipe head to read. The ATM is defaulted to only read from Track 2. This parameter should not be changed. The optional languages will display on the welcome screen, then the customer will be prompted to choose a language to be used for the rest of that transaction.

NOTE: The optional languages are displayed on screen only and do not print on the receipt or journal. Receipts, journals and operator menus are always in English. To enable or disable a language, simply press the button next to the language you wish to change.

The ATM uses three passwords to provide security to the operator menu system. These are Operator, Service and Master. The operator password can be changed by anyone with the current operator password. The service and operator passwords can be changed by anyone with the service password.

The master password can only be changed by someone with the current master password. Any password can be changed using the master password. For example, if you have lost the operator or service password, you can use your master password to change them. Simply enter the master password when it requests the operator or service password and then enter the new password.

After entering the current password you will be prompted to enter the new password and then enter it a second time to verify. If you forget your password please contact your dealer or distributor for service.

If you use a password that is less than 6 digits, the passwords may default back to factory if the machine is power cycled. If your customer wants a 4 or 5 digit password, add zeros to the end to make it 6 digits. The MiniBank series use an onboard 56K modem. The modem is preset at the factory for optimal use.

Changing these settings can cause your machine to not communicate or may slow communication speeds. Do not make changes to the modem settings. The default speed is Most processors are only using baud modems, so setting this value higher may not increase modem performance. This should not be changed from factory default. Changing the modem string can cause communications problems. This is a built in self-test for the modem circuit. To perform the test, simply press the modem test button and you will receive a response back from the modem.

Below shows the appropriate response for a good modem. Press Enter to return to menu. This option is useful if you are sharing the phone line with a fax or other device, which needs to answer the phone. The downside to this is if something else is answering then the Remote Management Software RMS will not be able to connect unless that device is turned off. Tranax does not recommend setting this count higher than 4 rings if you intend on connecting with RMS.

The Messaging options for the ATM are a welcome message and a receipt header message. The receipt header is up to 4 lines of 25 characters, which will appear at the top of each receipt.

Using the numbers on the keypad press the number above the letter you wish to select until that letter is highlighted by the white box. Press Enter on the keypad to set the letter. Once you have selected Receipt Header from the Change Message Menu, you will be prompted with the following screen. See the above instructions for navigating this menu. BIN numbers are card numbers that you have preset with your processor to not be surcharged. You must set this up with your processor, who will then give you numbers to enter in the list.

These numbers will reference cards that you wish to not be charged a surcharge for transactions. The ATM will hold up to 96 numbers 0- The 96 numbers are divided into 8 banks of 12 numbers.

Step 3 Select an index to enter a number, press Enter Index and type in the index you wish to edit starting with 0. Use the numbers on the keypad and press the first number of your BIN number until it is highlighted by the white box. Press Ok when finished. The ATM offers 2 optional functions to improve performance and keep the ATM functional in the event of a paper problem jam, out of paper etc.

These are Pre- dialing and Selective Receipt. This will save considerable time for each transaction. With the option disabled, the ATM will begin dialing after the customer has chosen a transaction type and selected an amount. Next select Pre Dialing, the lower portion of the screen will display if the option is enabled or disabled. If the ATM experiences a paper jam, or runs out of paper, the customer will be asked if they would like to complete the transaction even though they will not receive a receipt.

If the customer answers Yes, the transaction will continue. The ATM will continue to operate without use of the printer until someone accesses the Operator Function menu. At that time the error must be corrected before the ATM will go back into service. To enable the option, press Select Receipt, the lower portion of the screen will display the options status.

The Surcharge menu displays the current rate at which customers are charged per transaction, the person or account that the surcharge funds are sent to and whether or not the option to surcharge is enabled or disabled. The information programmed here must match the information given to the processor at the time the account was created. When the ATM dials into the processor for any reason, it compares the information the processor has on file with what is programmed in this section.

You must contact the processor if you wish to make changes to the surcharge information. To set the surcharge parameters begin by entering the Surcharge Mode menu from the Customer Setup menu. The bottom of the screen displays the current status of each surcharge parameter. Next set the decimal point using the Enter key on the keypad.

Then type the cents using the keypad and finally press Enter to finish. The surcharge owner can be up to 25 characters long. This owner name will appear at the bottom of each transaction receipt. To enter the surcharge name press the surcharge owner button and then select a character table by pressing the button labeled ALPHA.

There are 3 tables to choose characters from:. The above diagram shows the surcharge owner screen. These ads are created on a computer and then downloaded into the ATM either directly at the ATM using a laptop and a special download cable available from your dealer or through the phone line using the Remote Management Software RMS.

When the advertisements are injected and enabled they will rotate in order while the ATM is waiting for a transaction and also while the transaction is processing. There is a timer, which allows you to set a delay before switching to the next graphic screen. Please see Appendix D at the end of this manual for detailed instructions for creating advertisements. The ATM can print up to 4 coupons as a trailer to each transaction receipt.

Each coupon can be up to 2 lines of text, 25 characters per line. Each coupon is surrounded by a border at the end of the receipt and looks like the following.

Above each coupon will also print the date and time, the Terminal ID, a Journal Sequence number and unique reference number made up of the date and sequence number. The purpose of this is to allow tracking and authenticity of coupons if a value is attached to them. To create a receipt coupon go to Customer Setup Menu, then Advertisement.

Next choose Primary Screen, this will give you the option of 4 screens, each of these primary screens can have a coupon. NOTE: The coupons are completely independent of on screen advertisements or whether or not they are enabled or disabled. Choose any of the 4 primary screens to create the coupon. Press the button for Coupon Text to create the coupon. NOTE: The Mode displayed at the bottom of the screen is for the on screen advertisement and will not effect the coupon.

The dispense limit is the maximum amount of money a customer can withdraw in a single transaction. The ATM will dispense a maximum of 40 notes per transaction. So the dispense limit can be a maximum of 40 times the denomination of notes your using. To set the dispense limit, press the Dispense limit button and then enter the number using the keys on the main keypad. Press Enter key to set the value. The Denomination is the type of bill that each cassette will be dispensing. The ATM offers a second cassette as an option.

To set denomination on the first cassette, press the First CST Denomination button and then using the main keypad enter the type of bill. To set denomination on the second cassette, press the Second CST Denomination button and then using the main keypad enter the type of bill. This menu will allow you to set the type of non-cash item to be dispensed from the second cassette.

If you are going to be selling a non-cash item for example: a voucher for stamps. This is where you will set the name of the item to be sold. The text you enter for this will appear as an option to the customer after they swipe their card and enter the PIN.

To set the type of non-cash coupon, press the button and enter the name into the screen shown to the left. This allows you to dispense free coupons with each transaction. Press Enter when finished. Fast Cash amounts are presented to the customer if they choose a Withdrawal transaction. These amounts appear on screen as an easy method of selecting how much cash they wish to withdraw for that transaction.

The amounts must be multipliers of the denomination amount. To set the fast cash amounts, select Fast cash from the Transaction Setup menu and then choose from the 6 possible keys to program. Select a button see screen below and then enter the value from the main keypad. Press Enter to confirm the setting. The ATM uses a digital sensor in the cash dispenser to determine when the amount of bills in the cassette reaches a certain point.

This is not adjustable and will vary depending on whether or not you use new bills or used bills. Generally speaking this warning will occur at between 50 and 75 bills.

So when the cash count drops to that point the machine will go out of service and prompt you to replenish the cassette. To enable this feature, simply press the Currency Low Check button. The status of the sensor is displayed in the window to the right of the button. NOTE: If you are not maintaining at least notes in your cassette, we do not recommend enabling this option. This option is more ideal for locations where the cassette is filled each time cash is loaded.

Low currency check is not available with the note cassette dispenser. The drawer type, and note dispensers will support this function. Turn the Security Cover key clockwise to open the Security Cover. To unlock the Combination Lock, refer to Section 4. Turn the security Door Handle counter- clockwise; then pull the security door to open. With the security door handle turned counter-clockwise, close the security door and turn the security door handle clockwise until it is locked.

Make sure one more time that the security door is closed. NOTE: The handle must be completely vertical before turning the lock. Failure to do so may allow the door to remain unlocked. Turn dial to the LEFT at least four full revolutions. With the security cover key turned clockwise, close the security cover and urn the security cover key counter-clockwise until locked. Remove the key when it is locked.

Insert the Front Panel key and turn it clockwise. With the Front Panel key turned, pull the Front Panel outward. Push the Front Panel slowly until it is locked back in place. Turn the Front Panel key counter-clockwise until the Front Panel key can be taken out. Opening Index. At the top of the dial ring, an index is provided for normal dialing and opening. At the side of the opening index 11 o'clock , a changing index is provided for use only when setting a new combination.

This is a precision lock; therefore, extreme care must be used to align the combination number with the index. Turn the dial slowly and steadily. If after turning the correct number of revolutions, any number is turned beyond the index, the entire series of combination numbers must be re-dialed.

Each time a selected number is aligned with the opening index, a revolution is counted. To make up a new combination, select 3 sets of numbers of your own choosing. Step 1 Using the changing index, dial the existing combination as explained in paragraphs above.

Step 2 Hold the dial with the last number at the changing index and insert the changing key in the keyhole in the back of the lock. Windows XP is no longer supported. TranAX 4 Product Datasheet. Functionality Configures quick and easy many analog input channels, no programming required Data visualization in multi-waveform displays Several cursor for easy data readout and reporting X-Y data display FFT Analysis width different scaling and windowing function Measurement data - video synchronization More than 40 scalar functions to measure any significant waveform parameter on time or FFT curves Powerful formula editor for more than 60 mathematic functions, syntax highlighting, for-loops, array calculations, string manipulations, etc.

Downloads TranAX 4. Mulit Areas and Multi-Axis Waveforms. Independent and flexible Waveform arrangements. Zoom Window for long measurements. X-Y Waveforms.

FFT Analysis Waveform. Step 2 Using the main keypad, enter the number of bills added to the cassette not the amount of money.

Step 3 Press the enter key when finished to set the amount. Anytime you press Add Cassette you will be adding on to the current number of bills already programmed. You wish to add 25 more bills to the same cassette, you press Add Cassette, then type 25 from the keypad and press enter. The current number of bills will now be If you wish to remove 25 bills from the cassette, press Cassette Total.

This will return the number of bills in both cassettes to zero and print a Doc. Now press Add Cassette and enter 25 from the keypad, press enter to set. The current number of bills will not be When you press day total, the ATM will print a report showing transaction totals starting from the last time a day total was done until now.

At the same time, the NanoCash will dial into the Host Processor and retrieve their totals for the same time period. To the left is an example of a Day Total Report. Once the report is printed, the ATM will reset these values to 0 and begin recording from this point. One thing to keep in mind when doing a Day Total is that the Host or Processor cuts off their transactions at a certain time every day.

If you do a Day Total report before or after the processor has done their cut off, you may see discrepancies between what the terminal had reported and what the host reports. To avoid this, talk to your dealer and find the approximate cut off time for your processor.

Try to do your day totals at this same time. Remember that if you do not match your processor, the missing transaction s will usually appear on the next total.

After the Day Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu.

This report will show totals from the last time you ran a Cassette Total to the current date. After the Cassette Total has been printed, all the values will reset to zero. After the Cassette Total has printed you will be prompted on the screen that the total has printed and to press the Enter key to return to the menu.

This report is useful if you wish to know current Total statistics without closing them out. To run these reports, simply press the button and the report will print. Press Enter when finished to return to the Settlement Menu.

See Section 3. Depending on the size of each entry, the memory can hold up to records. You will not be warned of this, therefore it is critical to make sure to download or print your journal often enough to avoid loosing records. Step 3 The ATM will then print all journals in memory up to the last time you printed a journal. Each time you print a journal a marker is set at that point. The next time you print the journal, the ATM will print from that marker to the current time.

To do a Last X Print, press the button and then enter a value of how many records you wish to go back. This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records.

Press the View Journal button and you will see the screen to the left. Use the Arrow keys on the main keypad to scroll through the records. Use the Enter button to print the journal entry currently displayed.

Press Cancel to exit this menu. It does not delete the journal from memory. For example: You currently have entries in your journal, you press Clear Journal. Now if you press Print Journal, nothing will happen because there are no current journal entries, however if you used Last X Journal, you could enter and get all the records.

ERROR CODE If the machine is out of service, and you are unfamiliar with the error code being displayed or none is displayed , this screen will provide error descriptions as well as corrective action for the currently displayed code. Press the Error Code button to enter this screen. You can also use you left and right arrow keys on the main keypad to scroll through all the possible error codes and descriptions the ATM can report.

To the left is an example of an Error Code screen. Do not use this function. This information may be used to troubleshoot a problem, or simply to make sure that the software being used is up to date. Press Enter key to print a copy of the displayed information. It includes everything from software versions to message screens and host setup parameters.

This report is extremely important when troubleshooting problems. It is highly recommended to keep a copy of this on hand for when you need to contact your service personal. To print the report, press the Print All Setup button, when the report is finished it will prompt you to press Enter to return to the Reports Menu.

It lists the errors by the number of times they occurred. Sometimes your machine can go out of service and no error code is displayed usually with communications problems. If this happens, check the error summary, as the code will be displayed here. You can print these errors To the left is a sample of an error summary report. Press Clear to clear the report and start over.

This can be useful if you have a machine were multiple errors are occurring. If you clear the error codes and then attempt a transaction, if that transaction fails, the error summary will only show those errors that occurred during that last transaction. You can also print the error summary list by pressing the Print button.

There are several different causes for a bill to reject, and this report will show specific reasons why. Please note that the count of a particular reject may not reflect the number of bills in the reject bin.

For example: the reject analysis may show 3 double detect rejects. However in your reject bin there are 7 bills. If a bill fails the double detect sensor in the cash dispenser, the sensor can detect that there is more than one bill but not how many more, so all bills in that instance are diverted to the reject bin. Above is the reject analysis screen. Press the Clear button next to the screen to clear the summary and start at zero.

Press the Print button next to the screen to print a copy of the reject information. Below is the main diagnostics menu. This is the same test performed automatically every time you power on the ATM. If an error is detected it will appear under the Test Count on the screen.

To run the Initialization test press the Initialize button. If the test is successful you should receive a receipt with three sets of sample characters for each time the test is run. You can choose from the first cassette, second cassette or both cassettes at once. To run the test, press the Modem button and then press Test Dial. The modem should dial out to the number you entered. To end the call press Modem Hangup. In most cases a failure during the modem test will relate more to phone line problems rather than the modem circuit itself.

Swipe your ATM card or any card with a magnetic stripe and the information from that card will appear on the appropriate track. Press the Key Matrix button and a map of all keys will display on the screen.

Press the different keys on each keypad main and LCD and the appropriate key will blink on the screen. SENSOR This menu will provide detailed sensor status for both the Cash Dispenser and a second menu for auxiliary sensors such as vault door, voice guidance jack and printer. Enter the menu and on screen will be displayed the current value for each sensor.

You can use this test in real-time to test each sensor. Blocking or moving a sensor while the menu is visible should change the value presented on the scree. AGING The aging test is used at the factory to test machines prior to shipping and for quality control. Selecting this test will cause the machine to perform all self tests for an unlimited amount of time. Step 1 Open the front panel and turn the power on.

Step 6 After connecting to the processor, the terminal will be ready for service. Step 7 If the machine is not ready for service, please check the following: 1. Determine if the phone line is properly connected; 2. Determine if all communication parameters are correct; 3. If, after doing the above steps, the ATM is still not in service, contact your service personnel. Select the desired option. Step 6 Select the desired amount to be withdrawn. Step 7 After the desired amount is entered, the ATM dials the processor and requests approval for the transaction.

Step 8 When authorization is received from the processor, the cash will be dispensed and the receipt will be printed. Step 4 The following screen will be displayed. Step 6 When authorization is received from the processor, the following screen will be displayed and the receipt will be printed. Step 7 The ATM dials the processor and requests approval for the transaction. Step 8 When the authorization is received from the processor, the following screen will be displayed and the receipt will be printed.

Remove the cash from the Cash Cassette and Cash Reject bin. Step 3 Print the Journal. Step 5 Turn the power off and close the security door. If the Error is not corrected after resetting, contact your service personnel.

Remove and replace cassette — Check the micro-switch located on the inside left wall of the dispenser. Check vault door switch located upper left corner — check that black and white, 2-wire connector is properly connected at rear of main board.

Bend switch forward to aid closing problems. Remove jammed paper — Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

Remove printer to locate difficult jams. Replenish the paper roll. This error shows the number of times a customer swipes their card incorrectly. This does not mean the card reader is bad. Just records unsuccessful attempts at swiping cards. Axxx1 Receipt Printer feed lever Close the feed lever on the printer. Axxx2 Thermal printer is If problem is consistent then print head assembly may be overheated — during defective. Axxx3 Receipt paper jam. Axxx4 Receipt paper is empty. Axxx5 Receipt paper is jamming Remove any jammed paper and then reload.

ADNxx Printer connection error. Check cables between Printer and Mainboard. Remove cables even though they may be attached and reconnect. Cx CDU sensor is tripped. Most typically a C error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.

Check dispenser for jammed bills and restart the machine. C CDU main motor failure. C CDU Gate solenoid error. C Outlet solenoid error. C CDU Encoder error. Usually caused by loss of battery power to the CDU mainboard. C Detected notes in path Clear for notes in the Cash Dispenser. If nothing is found installation.

C Cassette removed during Reset the cassette. Check position of micro switch on dispense. Check the condition of the white plastic cassette retaining clips in the dispenser. C Tried to dispense notes Check the condition of the cash in the cassette. Verify more than 5 times. Check that the denomination in Transaction Setup matches the actual denomination loaded.

C Note jam. Check for notes in the Cash Dispenser. C More than 10 notes Verify the quality of the cash. Straighten and shuffle cash rejected during one in the cassette. C More than 5 notes rejected Verify the quality of the cash. Straighten and shuffle cash consecutively.

C CDU hardware failure. C Feed error. Check the notes in the cassette. Feed error occurred where the cash leaves the cassette. Verify that the cassette has cash in it. C Incorrect bill count. Verify cash count under settlement. CA Jammed notes. CB Long note detected 3 Verify the quality of the cash. Straighten and shuffle cash times consecutively. CC Miscount of notes between Verify operation of exit gate.

Check the number of sensors. CD Cash cassette not properly Reset the cassette; check position of microswitch on right set. Verify amount of dispensed sensors. C Power failed during Remove any notes from path. Verify amount of dispensed dispense. C Over notes requested. Possibly due to too many rejects. May require repair is consistent. C Detected notes in path Remove any notes from path. Verify amount of dispensed after dispense.

C Detected long notes at Check quality of cash. Verify that denomination matches outlet sensor. C Exit gate sensor failure. Cx Sensor failure. Check sensors for debris. Contact manufacturer. C Stacker sensor failure.

C Shutter close error. Check cables between CDU and Mainboard. This error is of concern only if it is repeated. Outside interference may cause it. D Modem initializing failure. This error is reported from the host. Check that programming is correct for this processor. Not likely a defective modem. D Reversal transaction failed. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. D Invalid transaction. Code reported from host processor.

D Invalid Amount. D Invalid Card Number. D Surcharge screen should Code reported from host processor. D Exceeds issuer withdrawal Code reported from host processor. D No credit account. D Insufficient funds. D No checking account. D No savings account. D Expired Card. D Invalid PIN. Code reported from host processor — If processing through Coredata verify that Dual-Masterkey is enabled Injected Master Key only — all other processors are disabled.

D Transaction not permitted Code reported from host processor. D No Account. D Invalid Date. D Cannot verify PIN. D Bank unavailable. D System unavailable. D Transaction serial number Contact host processor. D Record format mismatch.